How do I claim a manufacturer's warranty?
Not every manufacturer offers warranties. If the product does have a warranty, you will typically find that information listed on our website alongside its features and price.
If your product is simply defective, please contact our customer relations department via email. We can determine if the item is covered under the manufacturer’s warranty and get your return squared away.
Do you ship internationally?

U.S. Customs and many of our manufacturers place restrictions on products shipped outside of the United States. If there is no restriction, please contact us to discuss about shipping cost and fee.

Do you ship to APO/FPO-based addresses?

Yes we do! Army Post Offices (APO) and Fleet Post Offices (FPO) make it possible for our servicemen and women to receive packages from our online store.

The product order didn't work out. How do I return an item?

We think you’re awesome and deserve the best. That’s why we offer hassle-free returns—provided your item is new, still has its tags and is returned within 30 days of delivery.
It’s easy to get started. Just contact our customer relations department. For full details on packaging and shipping your return, please also check out our Return Policy.

How do I exchange an item?

Sometimes things just don’t work out. Good thing we make it simple to exchange an item! You’ll return the original item, and place a new order. Our friendly customer relations team will happily walk you through this process.

My order arrived, but the product is defective. What can I do?

Let us know! If your product is defective, please contact our customer relations department via email. We can determine if the item is covered under the manufacturer’s warranty and get your return processed.

If I return an Item, will I be charged a restocking fee?

Nope! We never charge restocking fees on orders.

Have additional questions?

Contact us via e-mail. We look forward to hearing from you!