When will my order be processed?

We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

How long will it take to receive my order?

Once you place your order, please allow 1-2 business days to process your orders with a tracking number. After that, it will take 3 - 12 business days for delivery in the United States, and 7-21 business days for international orders (depending on location). 

Will I be charged with customs and taxes?

The prices displayed on our site are tax- free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

30 Day Money-Back Guarantee

​We want you to be fully satisfied with every item that you purchase and have the best possible online shopping experience from TheRike.com. If you are not satisfied with an item that you have purchased, you may return* the item within 30 days of delivery for a full refund** of the purchase price, minus the shipping, handling or other additional charges.

Return Policy

We do not accept returns for refund or exchange, at the exception of items damaged in transit. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The item must be returned in original boxes, and with all paperwork, parts and accessories to ensure full credit.

*The return shipping cost (the cost to send an item back to us) is not refundable.

**Please allow 8 business days from when we receive your return to process your refund. You will be notified by email once your refund is processed.

Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 60 days of receiving the products at info@therike.com with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, We will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Exchanges (if applicable)

Want to exchange an item? Contact us for arrangement and simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.

Return RMA

A return merchandise authorization # (RMA #) will be issued for ALL returns. Please do not send back any items without an RMA#. Customer is responsible for all return shipping costs unless the item arrives DOA or DAMAGED. Once the item is received back to our warehouse a technician will verify if defective. Please allow 72 hours (longer during Holiday seasons) for this process. Once verified as defective a Replacement or Refund of the SAME item will be issued free of cost to the customer. If item is returned free of defect and in working condition, customer is then responsible to have item shipped back to them. ALL returns must be shipped back within 10 days of receiving RMA# and must be in original packaging with any and all accessories included with return including all original Packaging.

Return Exception

Our standard return policies do not apply to all items. If an item cannot be returned, it will be noted beside the item on the product detail page and in your Shopping Cart.

Exclusion from Coverage

Damage resulting from abuse or misuse.

Damage resulting from extended wear and tear.

Damage resulting from tampering or a customer modification.

Damage resulting from exposure to a caustic substance.

Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you)

To Make a Return or Exchange

1) Contact us to get an RA (Returns Authorization) number.

2) Write this number on the outside of the package you are shipping back to us.

We recommend using USPS to ship your return.

Insert here your Tracking Number to see your order status (check your e-mail to see your Tracking Number):

Any questions? Contact us at support@therike.com

When will my order be processed?

We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

How long will it take to receive my order?

Once you place your order, please allow 1-2 business days to process your orders with a tracking number. After that, it will take 3 - 12 business days for delivery in the United States, and 7-21 business days for international orders (depending on location). 

Will I be charged with customs and taxes?

The prices displayed on our site are tax- free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

30 Day Money-Back Guarantee

​We want you to be fully satisfied with every item that you purchase and have the best possible online shopping experience from TheRike.com. If you are not satisfied with an item that you have purchased, you may return* the item within 30 days of delivery for a full refund** of the purchase price, minus the shipping, handling or other additional charges.

Return Policy

We do not accept returns for refund or exchange, at the exception of items damaged in transit. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The item must be returned in original boxes, and with all paperwork, parts and accessories to ensure full credit.

*The return shipping cost (the cost to send an item back to us) is not refundable.

**Please allow 8 business days from when we receive your return to process your refund. You will be notified by email once your refund is processed.

Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 60 days of receiving the products at info@therike.com with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, We will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Exchanges (if applicable)

Want to exchange an item? Contact us for arrangement and simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.

Return RMA

A return merchandise authorization # (RMA #) will be issued for ALL returns. Please do not send back any items without an RMA#. Customer is responsible for all return shipping costs unless the item arrives DOA or DAMAGED. Once the item is received back to our warehouse a technician will verify if defective. Please allow 72 hours (longer during Holiday seasons) for this process. Once verified as defective a Replacement or Refund of the SAME item will be issued free of cost to the customer. If item is returned free of defect and in working condition, customer is then responsible to have item shipped back to them. ALL returns must be shipped back within 10 days of receiving RMA# and must be in original packaging with any and all accessories included with return including all original Packaging.

Return Exception

Our standard return policies do not apply to all items. If an item cannot be returned, it will be noted beside the item on the product detail page and in your Shopping Cart.

Exclusion from Coverage

Damage resulting from abuse or misuse.

Damage resulting from extended wear and tear.

Damage resulting from tampering or a customer modification.

Damage resulting from exposure to a caustic substance.

Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you)

To Make a Return or Exchange

1) Contact us to get an RA (Returns Authorization) number.

2) Write this number on the outside of the package you are shipping back to us.

We recommend using USPS to ship your return.

Insert here your Tracking Number to see your order status (check your e-mail to see your Tracking Number):

Any questions? Contact us at support@therike.com

When will my order be processed?

We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

How long will it take to receive my order?

Once you place your order, please allow 1-2 business days to process your orders with a tracking number. After that, it will take 3 - 12 business days for delivery in the United States, and 7-21 business days for international orders (depending on location). 

Will I be charged with customs and taxes?

The prices displayed on our site are tax- free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

30 Day Money-Back Guarantee

​We want you to be fully satisfied with every item that you purchase and have the best possible online shopping experience from TheRike.com. If you are not satisfied with an item that you have purchased, you may return* the item within 30 days of delivery for a full refund** of the purchase price, minus the shipping, handling or other additional charges.

Return Policy

We do not accept returns for refund or exchange, at the exception of items damaged in transit. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The item must be returned in original boxes, and with all paperwork, parts and accessories to ensure full credit.

*The return shipping cost (the cost to send an item back to us) is not refundable.

**Please allow 8 business days from when we receive your return to process your refund. You will be notified by email once your refund is processed.

Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 60 days of receiving the products at info@therike.com with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, We will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Exchanges (if applicable)

Want to exchange an item? Contact us for arrangement and simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.

Return RMA

A return merchandise authorization # (RMA #) will be issued for ALL returns. Please do not send back any items without an RMA#. Customer is responsible for all return shipping costs unless the item arrives DOA or DAMAGED. Once the item is received back to our warehouse a technician will verify if defective. Please allow 72 hours (longer during Holiday seasons) for this process. Once verified as defective a Replacement or Refund of the SAME item will be issued free of cost to the customer. If item is returned free of defect and in working condition, customer is then responsible to have item shipped back to them. ALL returns must be shipped back within 10 days of receiving RMA# and must be in original packaging with any and all accessories included with return including all original Packaging.

Return Exception

Our standard return policies do not apply to all items. If an item cannot be returned, it will be noted beside the item on the product detail page and in your Shopping Cart.

Exclusion from Coverage

Damage resulting from abuse or misuse.

Damage resulting from extended wear and tear.

Damage resulting from tampering or a customer modification.

Damage resulting from exposure to a caustic substance.

Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you)

To Make a Return or Exchange

1) Contact us to get an RA (Returns Authorization) number.

2) Write this number on the outside of the package you are shipping back to us.

We recommend using USPS to ship your return.

Insert here your Tracking Number to see your order status (check your e-mail to see your Tracking Number):

Any questions? Contact us at support@therike.com

When will my order be processed?

We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

How long will it take to receive my order?

Once you place your order, please allow 1-2 business days to process your orders with a tracking number. After that, it will take 3 - 12 business days for delivery in the United States, and 7-21 business days for international orders (depending on location). 

Will I be charged with customs and taxes?

The prices displayed on our site are tax- free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

30 Day Money-Back Guarantee

​We want you to be fully satisfied with every item that you purchase and have the best possible online shopping experience from TheRike.com. If you are not satisfied with an item that you have purchased, you may return* the item within 30 days of delivery for a full refund** of the purchase price, minus the shipping, handling or other additional charges.

Return Policy

We do not accept returns for refund or exchange, at the exception of items damaged in transit. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The item must be returned in original boxes, and with all paperwork, parts and accessories to ensure full credit.

*The return shipping cost (the cost to send an item back to us) is not refundable.

**Please allow 8 business days from when we receive your return to process your refund. You will be notified by email once your refund is processed.

Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 60 days of receiving the products at info@therike.com with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, We will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Exchanges (if applicable)

Want to exchange an item? Contact us for arrangement and simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.

Return RMA

A return merchandise authorization # (RMA #) will be issued for ALL returns. Please do not send back any items without an RMA#. Customer is responsible for all return shipping costs unless the item arrives DOA or DAMAGED. Once the item is received back to our warehouse a technician will verify if defective. Please allow 72 hours (longer during Holiday seasons) for this process. Once verified as defective a Replacement or Refund of the SAME item will be issued free of cost to the customer. If item is returned free of defect and in working condition, customer is then responsible to have item shipped back to them. ALL returns must be shipped back within 10 days of receiving RMA# and must be in original packaging with any and all accessories included with return including all original Packaging.

Return Exception

Our standard return policies do not apply to all items. If an item cannot be returned, it will be noted beside the item on the product detail page and in your Shopping Cart.

Exclusion from Coverage

Damage resulting from abuse or misuse.

Damage resulting from extended wear and tear.

Damage resulting from tampering or a customer modification.

Damage resulting from exposure to a caustic substance.

Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you)

To Make a Return or Exchange

1) Contact us to get an RA (Returns Authorization) number.

2) Write this number on the outside of the package you are shipping back to us.

We recommend using USPS to ship your return.

Insert here your Tracking Number to see your order status (check your e-mail to see your Tracking Number):

Any questions? Contact us at support@therike.com

When will my order be processed?

We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

How long will it take to receive my order?

Once you place your order, please allow 1-2 business days to process your orders with a tracking number. After that, it will take 3 - 12 business days for delivery in the United States, and 7-21 business days for international orders (depending on location). 

Will I be charged with customs and taxes?

The prices displayed on our site are tax- free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

30 Day Money-Back Guarantee

​We want you to be fully satisfied with every item that you purchase and have the best possible online shopping experience from TheRike.com. If you are not satisfied with an item that you have purchased, you may return* the item within 30 days of delivery for a full refund** of the purchase price, minus the shipping, handling or other additional charges.

Return Policy

We do not accept returns for refund or exchange, at the exception of items damaged in transit. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The item must be returned in original boxes, and with all paperwork, parts and accessories to ensure full credit.

*The return shipping cost (the cost to send an item back to us) is not refundable.

**Please allow 8 business days from when we receive your return to process your refund. You will be notified by email once your refund is processed.

Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 60 days of receiving the products at info@therike.com with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, We will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Exchanges (if applicable)

Want to exchange an item? Contact us for arrangement and simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.

Return RMA

A return merchandise authorization # (RMA #) will be issued for ALL returns. Please do not send back any items without an RMA#. Customer is responsible for all return shipping costs unless the item arrives DOA or DAMAGED. Once the item is received back to our warehouse a technician will verify if defective. Please allow 72 hours (longer during Holiday seasons) for this process. Once verified as defective a Replacement or Refund of the SAME item will be issued free of cost to the customer. If item is returned free of defect and in working condition, customer is then responsible to have item shipped back to them. ALL returns must be shipped back within 10 days of receiving RMA# and must be in original packaging with any and all accessories included with return including all original Packaging.

Return Exception

Our standard return policies do not apply to all items. If an item cannot be returned, it will be noted beside the item on the product detail page and in your Shopping Cart.

Exclusion from Coverage

Damage resulting from abuse or misuse.

Damage resulting from extended wear and tear.

Damage resulting from tampering or a customer modification.

Damage resulting from exposure to a caustic substance.

Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you)

To Make a Return or Exchange

1) Contact us to get an RA (Returns Authorization) number.

2) Write this number on the outside of the package you are shipping back to us.

We recommend using USPS to ship your return.

Insert here your Tracking Number to see your order status (check your e-mail to see your Tracking Number):

Any questions? Contact us at support@therike.com

When will my order be processed?

We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

How long will it take to receive my order?

Once you place your order, please allow 1-2 business days to process your orders with a tracking number. After that, it will take 3 - 12 business days for delivery in the United States, and 7-21 business days for international orders (depending on location). 

Will I be charged with customs and taxes?

The prices displayed on our site are tax- free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

30 Day Money-Back Guarantee

​We want you to be fully satisfied with every item that you purchase and have the best possible online shopping experience from TheRike.com. If you are not satisfied with an item that you have purchased, you may return* the item within 30 days of delivery for a full refund** of the purchase price, minus the shipping, handling or other additional charges.

Return Policy

We do not accept returns for refund or exchange, at the exception of items damaged in transit. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The item must be returned in original boxes, and with all paperwork, parts and accessories to ensure full credit.

*The return shipping cost (the cost to send an item back to us) is not refundable.

**Please allow 8 business days from when we receive your return to process your refund. You will be notified by email once your refund is processed.

Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 60 days of receiving the products at info@therike.com with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, We will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Exchanges (if applicable)

Want to exchange an item? Contact us for arrangement and simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.

Return RMA

A return merchandise authorization # (RMA #) will be issued for ALL returns. Please do not send back any items without an RMA#. Customer is responsible for all return shipping costs unless the item arrives DOA or DAMAGED. Once the item is received back to our warehouse a technician will verify if defective. Please allow 72 hours (longer during Holiday seasons) for this process. Once verified as defective a Replacement or Refund of the SAME item will be issued free of cost to the customer. If item is returned free of defect and in working condition, customer is then responsible to have item shipped back to them. ALL returns must be shipped back within 10 days of receiving RMA# and must be in original packaging with any and all accessories included with return including all original Packaging.

Return Exception

Our standard return policies do not apply to all items. If an item cannot be returned, it will be noted beside the item on the product detail page and in your Shopping Cart.

Exclusion from Coverage

Damage resulting from abuse or misuse.

Damage resulting from extended wear and tear.

Damage resulting from tampering or a customer modification.

Damage resulting from exposure to a caustic substance.

Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you)

To Make a Return or Exchange

1) Contact us to get an RA (Returns Authorization) number.

2) Write this number on the outside of the package you are shipping back to us.

We recommend using USPS to ship your return.

Insert here your Tracking Number to see your order status (check your e-mail to see your Tracking Number):

Any questions? Contact us at support@therike.com

When will my order be processed?

We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

How long will it take to receive my order?

Once you place your order, please allow 1-2 business days to process your orders with a tracking number. After that, it will take 3 - 12 business days for delivery in the United States, and 7-21 business days for international orders (depending on location). 

Will I be charged with customs and taxes?

The prices displayed on our site are tax- free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

30 Day Money-Back Guarantee

​We want you to be fully satisfied with every item that you purchase and have the best possible online shopping experience from TheRike.com. If you are not satisfied with an item that you have purchased, you may return* the item within 30 days of delivery for a full refund** of the purchase price, minus the shipping, handling or other additional charges.

Return Policy

We do not accept returns for refund or exchange, at the exception of items damaged in transit. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The item must be returned in original boxes, and with all paperwork, parts and accessories to ensure full credit.

*The return shipping cost (the cost to send an item back to us) is not refundable.

**Please allow 8 business days from when we receive your return to process your refund. You will be notified by email once your refund is processed.

Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 60 days of receiving the products at info@therike.com with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, We will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Exchanges (if applicable)

Want to exchange an item? Contact us for arrangement and simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.

Return RMA

A return merchandise authorization # (RMA #) will be issued for ALL returns. Please do not send back any items without an RMA#. Customer is responsible for all return shipping costs unless the item arrives DOA or DAMAGED. Once the item is received back to our warehouse a technician will verify if defective. Please allow 72 hours (longer during Holiday seasons) for this process. Once verified as defective a Replacement or Refund of the SAME item will be issued free of cost to the customer. If item is returned free of defect and in working condition, customer is then responsible to have item shipped back to them. ALL returns must be shipped back within 10 days of receiving RMA# and must be in original packaging with any and all accessories included with return including all original Packaging.

Return Exception

Our standard return policies do not apply to all items. If an item cannot be returned, it will be noted beside the item on the product detail page and in your Shopping Cart.

Exclusion from Coverage

Damage resulting from abuse or misuse.

Damage resulting from extended wear and tear.

Damage resulting from tampering or a customer modification.

Damage resulting from exposure to a caustic substance.

Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you)

To Make a Return or Exchange

1) Contact us to get an RA (Returns Authorization) number.

2) Write this number on the outside of the package you are shipping back to us.

We recommend using USPS to ship your return.

Insert here your Tracking Number to see your order status (check your e-mail to see your Tracking Number):

Any questions? Contact us at support@therike.com

When will my order be processed?

We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

How long will it take to receive my order?

Once you place your order, please allow 1-2 business days to process your orders with a tracking number. After that, it will take 3 - 12 business days for delivery in the United States, and 7-21 business days for international orders (depending on location). 

Will I be charged with customs and taxes?

The prices displayed on our site are tax- free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

30 Day Money-Back Guarantee

​We want you to be fully satisfied with every item that you purchase and have the best possible online shopping experience from TheRike.com. If you are not satisfied with an item that you have purchased, you may return* the item within 30 days of delivery for a full refund** of the purchase price, minus the shipping, handling or other additional charges.

Return Policy

We do not accept returns for refund or exchange, at the exception of items damaged in transit. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The item must be returned in original boxes, and with all paperwork, parts and accessories to ensure full credit.

*The return shipping cost (the cost to send an item back to us) is not refundable.

**Please allow 8 business days from when we receive your return to process your refund. You will be notified by email once your refund is processed.

Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 60 days of receiving the products at info@therike.com with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, We will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Exchanges (if applicable)

Want to exchange an item? Contact us for arrangement and simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.

Return RMA

A return merchandise authorization # (RMA #) will be issued for ALL returns. Please do not send back any items without an RMA#. Customer is responsible for all return shipping costs unless the item arrives DOA or DAMAGED. Once the item is received back to our warehouse a technician will verify if defective. Please allow 72 hours (longer during Holiday seasons) for this process. Once verified as defective a Replacement or Refund of the SAME item will be issued free of cost to the customer. If item is returned free of defect and in working condition, customer is then responsible to have item shipped back to them. ALL returns must be shipped back within 10 days of receiving RMA# and must be in original packaging with any and all accessories included with return including all original Packaging.

Return Exception

Our standard return policies do not apply to all items. If an item cannot be returned, it will be noted beside the item on the product detail page and in your Shopping Cart.

Exclusion from Coverage

Damage resulting from abuse or misuse.

Damage resulting from extended wear and tear.

Damage resulting from tampering or a customer modification.

Damage resulting from exposure to a caustic substance.

Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you)

To Make a Return or Exchange

1) Contact us to get an RA (Returns Authorization) number.

2) Write this number on the outside of the package you are shipping back to us.

We recommend using USPS to ship your return.

Insert here your Tracking Number to see your order status (check your e-mail to see your Tracking Number):

Any questions? Contact us at support@therike.com