RETURNS & REFUNDS
60 Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase and have the best possible online shopping experience from TheRike.com. If you are not satisfied with an item that you have purchased, you may return* the item within 60 days of delivery for a full refund** of the purchase price, minus the shipping, handling or other additional charges.
Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 60 days of receiving the products at info@therike.com with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
RETURN POLICY
We suggest that you make a copy of the packing slip for your records. Packages must be shipped via a traceable method such as UPS, USPS, Fedex or insured parcel post (for your protection and to ensure prompt delivery). The original shipping and handling fees are not refundable. All returns will be credited to the original form of payment. Our return address is printed at the top of the packing slip for your convenience.
Shipping costs are non-refundable. When returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item and cannot refund returned orders which we don't receive.
Regularly stocked items may be returned within 60 days of receipt of the item.
Not all items will qualify for returns. Used equipment, custom or manufactured-to-order items, mishandled or misused equipment, and items that are not in resalable condition are ineligible for returns. Approval of return requests is at the sole discretion of The Rike.
A standard restocking fee of 10% will be applied to returns. Shipping costs are non-refundable.
You must reach a return agreement with The Rike and obtain a Return Authorization number prior to returning any items. There is no guarantee that a credit will be made for an unauthorized return.
Return eligible merchandise must be returned complete in unused, uninstalled condition with original packaging, accessories, and instructions, and wrapped securely to protect from damage in shipping. Any item damaged while being returned to The Rike is your responsibility.
Refused and returned goods will be inspected to assess fit for resale condition.
REFUND POLICY
In the process of a refund being issued by The Rike, you will be responsible for the following costs unless otherwise stated in writing by The Rike:
- Original shipping costs, including shipping charges covered by promotional free shipping discount
- Any accumulated storage fees from the carrier
- Return shipping costs
- Restocking fees
- Cancellation fees
- Repair or lost value charges for any damages incurred to product
- Charges disclosed as non-refundable
If the seller agrees there is a misrepresentation, the seller will refund the purchase price of the merchandise upon its return to the specified return address.
The Rike will deduct all applicable charges before issuing a refund.
Your account will be adjusted in the amount stated by The Rike once all procedures have been followed.
If you fail to follow these terms and conditions, there will be no credit.
You must recognize that the complexity of returns and cancellations may cause a refund to take up to two billing cycles. The Rike’s customer service and accounting staff will work hard to complete the process as quickly as possible.
RETURN DELAY
*During high volume times of the year, there may be delays processing US and International returns due to mandatory customs clearance. Expect delays due to an increase in border traffic during the holidays.
Once your return is received at our HQ, processing and inspection typically takes 3-5 business days to complete. During certain high-volume times of the year, processing times may be longer. Once completed, you will be notified via email.
*Orders from the US states of Alaska and Hawaii do not qualify for free returns and exchanges. Return shipping must be paid for by the customer and may be reimbursed at our discretion.
INTERNATIONAL RETURN
International orders do not qualify for free returns and exchanges. Duties, taxes and shipping expenses will be the responsibility of the customer. If your package is sent to us 'collect', it will be refused and returned to you.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, We will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Exchanges (if applicable)
Want to exchange an item? Contact us for arrangement and simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.
Return RMA
A return merchandise authorization # (RMA #) will be issued for ALL returns. Please do not send back any items without an RMA#. Customer is responsible for all return shipping costs unless the item arrives DOA or DAMAGED. Once the item is received back to our warehouse a technician will verify if defective. Please allow 72 hours (longer during Holiday seasons) for this process. Once verified as defective a Replacement or Refund of the SAME item will be issued free of cost to the customer. If item is returned free of defect and in working condition, customer is then responsible to have item shipped back to them. ALL returns must be shipped back within 10 days of receiving RMA# and must be in original packaging with any and all accessories included with return including all original Packaging.
Return Exception
Our standard return policies do not apply to all items. If an item cannot be returned, it will be noted beside the item on the product detail page and in your Shopping Cart.
Exclusion from Coverage
Damage resulting from abuse or misuse.
Damage resulting from extended wear and tear.
Damage resulting from tampering or a customer modification.
Damage resulting from exposure to a caustic substance.
Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you)
To Make a Return or Exchange
1) Contact us to get an RA (Returns Authorization) number.
2) Write this number on the outside of the package you are shipping back to us.
We recommend using USPS to ship your return.
