30 Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase and have the best possible online shopping experience from TheRike.com. If you are not satisfied with an item that you have purchased, you may return* the item within 30 days of delivery for a full refund** of the purchase price, minus the shipping, handling or other additional charges.
We do not accept returns for refund or exchange, at the exception of items damaged in transit. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The item must be returned in original boxes, and with all paperwork, parts and accessories to ensure full credit.
*The return shipping cost (the cost to send an item back to us) is not refundable.
**Please allow 8 business days from when we receive your return to process your refund. You will be notified by email once your refund is processed.
Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 60 days of receiving the products at email@example.com with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, We will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Exchanges (if applicable)
Want to exchange an item? Contact us for arrangement and simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.
A return merchandise authorization # (RMA #) will be issued for ALL returns. Please do not send back any items without an RMA#. Customer is responsible for all return shipping costs unless the item arrives DOA or DAMAGED. Once the item is received back to our warehouse a technician will verify if defective. Please allow 72 hours (longer during Holiday seasons) for this process. Once verified as defective a Replacement or Refund of the SAME item will be issued free of cost to the customer. If item is returned free of defect and in working condition, customer is then responsible to have item shipped back to them. ALL returns must be shipped back within 10 days of receiving RMA# and must be in original packaging with any and all accessories included with return including all original Packaging.
Our standard return policies do not apply to all items. If an item cannot be returned, it will be noted beside the item on the product detail page and in your Shopping Cart.
Exclusion from Coverage
Damage resulting from abuse or misuse.
Damage resulting from extended wear and tear.
Damage resulting from tampering or a customer modification.
Damage resulting from exposure to a caustic substance.
Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you)
To Make a Return or Exchange
1) Contact us to get an RA (Returns Authorization) number.
2) Write this number on the outside of the package you are shipping back to us.
We recommend using USPS to ship your return.