Refund policy

Standard returns: 30 days from delivery | Damage & defect guarantee: 60 days from delivery

Eligible unused items may be returned within 30 days of delivery when they are in their original condition and original packaging. Contact therikenature@outlook.com before sending a return and include your order number and reason for the request.

For standard returns not caused by damage, defect, or an incorrect item, return shipping is the customer’s responsibility. Original shipping and handling charges are generally non-refundable unless required by law or The Rike confirms otherwise.

If an item arrives damaged, defective, or materially different from what was ordered, contact The Rike within 60 days of delivery. Include your order number, a description of the issue, and photos when they can reasonably document the problem. After review and approval, The Rike may provide a replacement or refund as appropriate. If The Rike requires an approved damaged, defective, or incorrect item to be returned, the customer will not be required to pay return shipping.

Approved refunds are issued after the returned item is received and inspected, or after an approved claim when no return is required. Please allow up to 8 business days for The Rike to process an approved refund after review. Your bank or payment provider may require additional time to post the credit.

Items that have been used, altered, tampered with, damaged through misuse, or are no longer in their original condition may not be eligible for return. Product-specific conditions stated on a product page may also apply. These limitations do not override rights that cannot legally be excluded.