FAQ / Help Topics

What payment methods do you accept?
We accept all major credit cards, such as VISA, Mastercard, AMEX.

How do I claim a manufacturer's warranty?
Not every manufacturer offers warranties. If the product does have a warranty, you will typically find that information listed on our website alongside its features and price.
If your product is simply defective, please contact our customer relations department via email. We can determine if the item is covered under the manufacturer’s warranty and get your return squared away.
Do you ship internationally?
U.S. Customs and many of our manufacturers place restrictions on products shipped outside of the United States. If there is no restriction, please contact us to discuss about shipping cost and fee.
Do you ship to APO/ FPO-based addresses?
Yes we do! Army Post Offices (APO) and Fleet Post Offices (FPO) make it possible for our servicemen and women to receive packages from our online store.
The product order didn't work out. How do I return an Item?
We think you’re awesome and deserve the best. That’s why we offer hassle-free returns—provided your item is new, still has its tags and is returned within 60 days of delivery.
It’s easy to get started. Just contact our customer relations department. For full details on packaging and shipping your return, please also check out our Return Policy.
How do I exchange an item?
We think you’re awesome and deserve the best. That’s why we offer hassle-free returns—provided your item is new, still has its tags and is returned within 30 days of delivery.
It’s easy to get started. Just contact our customer relations department. For full details on packaging and shipping your return, please also check out our Return Policy.
My order arrived, but the product is defective. What can I do?
Let us know! If your product is defective, please contact our customer relations department via email. We can determine if the item is covered under the manufacturer’s warranty and get your return processed.

How long is the return process, and when will I receive my refund? Processing returns may take up to 5 business days from the day we receive your return. You should receive a confirmation email once your return has been processed. 

If I return an Item, will I be charged a restocking fee?
Restocking fee only applied when the product is returned not due to our part.

Shipping

 What are the shipping charges?

For your convenience, we've built a shipping calculator on each of our listings. To get your shipping quote instantly, simply enter the number of items and your zip code into our shipping calculator and get your quote!

Things to note:

  • Shipping charges will automatically calculate at checkout
  • Shipping cost is only an estimate until you input your exact address
  • Optional Add-on Delivery Options during checkout:
    • Residential Delivery: Shipping carriers offer residential address drop-off service for an additional fee. Schools, military bases, home businesses, and churches are considered to be residential addresses.
    • Liftgate Delivery: Liftgates are used to lower the contents of the delivery truck to the ground level. If your order contains heavy items and you do not have a loading dock, forklift, or other methods to unload the delivery, then a liftgate is recommended.
    • Call before Delivery: If selected, an agent of the freight carrier will call you prior to delivery. To help you avoid potential re-delivery fees, we recommend this service to ensure you are available to receive your shipment.

A shipment is one grouping of 1 or more items from the same supplier & location.

Orders will be split into multiple shipments based on shipment groupings. One order may result in multiple shipments

Liftgate and Residential Delivery fees are charged per shipment.

Some items will only be shipped via freight regardless of size or weight.

The Rike ships to locations within the 48 contiguous states.

For orders shipping to other locations, please contact us at 314-601-5889.


How long will it take to ship my item once you receive payment?


We are proud of our successful track record of shipping 90% of our items within 2-5 business days of your payment! In fact, 60% of the items we ship are out of the door within 24 hours!


Orders are usually shipped within 2-3 business days after payment has been processed and the order confirmed unless otherwise noted in the item's listing. 


We do have items that have longer lead times, such as custom fabricated items or built to order configurations. Lead times are generally discussed on product pages and for most orders that have a longer than the standard lead time, we will contact to confirm customer expectations will be met.


We do not guarantee shipping times, especially for items drop shipped from manufacturers, but we have a great track record and will continue to do our very best to provide you with excellent ship times.


Do you accept return?

Yes, The Rike accepts returns within 60 days of receipt of the item on most regularly stocked items.

However, not all items will qualify for returns. Used equipment, custom or manufactured-to-order items, mishandled or misused equipment and items that are not in resalable condition are ineligible for returns. Buyer’s remorse is not grounds for a return. Approval of the return request is at the sole discretion of The Rike. A standard restocks fee of 10% will be applied to returns depends on the reason return. This may be modified at the discretion of The Rike. Shipping costs are non-refundable.

You must have a Return Authorization number and return shipping directions from The Rike prior to returning any items. There is no guarantee that a credit will be made for an unauthorized return.

Return eligible merchandise must be returned complete in unused, uninstalled condition with original packaging, accessories, and instructions, and wrapped securely to protect from damage in shipping. Any item damaged while being returned to The Rike is your responsibility.

Refused and returned goods will be inspected to assess fit for resale condition.


Am I responsible for inspecting the merchandise for damages when it arrives?

Yes, you must inspect all items carefully at the time of delivery before signing. If any packaging has any visible damage it should be refused. Makes sure you do not sign the delivery receipt if you are refusing delivery.

If there are no signs of visible external damage unpack the merchandise and inspect for dents, missing parts or other significant damage. If there is any type of issue with the merchandise call The Rike 314-537-4134 immediately and do not sign for the delivery.

After fully checking the condition of the delivery, sign for the package and enjoy your purchase. Remember if you do not inspect properly before signing you may forfeit any possible damage claims.

We are not held responsible for items that were not inspected before signing the release of items.

Payments

 How do I pay?

If you have any questions or need help, please feel free to email us at info@therike.com or call us at 314-601-5889.

Online Shopping & Checkout

We aim to make your purchasing experience easy. When you have added your items to your shopping cart, check out online:

  • On the Shopping Cart Page - click the “Proceed to Checkout” button your online checkout. We accept Paypal. Visa, Mastercard, American Express and Discover card payments
  •  Phone Orders

    Our sales staff is available from 9:00 AM - 6:00 PM EST, Monday through Friday. They are available to provide information products, custom builds, or replacement items. They can also build quotes or take orders over the phone.

    Do I have to pay sale taxes?

    Effective Oct. 1, 2018, The Rike and other online suppliers began collecting state sales tax on all online purchases in your state. The policy is a result of the U.S. Supreme Court’s 5-4 ruling in South Dakota v. Wayfair Inc. (2018). The ruling overturned a 1992 decision prohibiting states from collecting taxes unless a business operated a physical location in the state (Quill Corporation v. North Dakota). 
    Also, if a manufacturer is shipping from a warehouse in your state, there will be sales tax for that item. This is in accordance with the "Nexus" laws concerning online purchases.
    If you have any questions about how sales tax is calculated, give us a call 314-537-4134.

    How do I cancel an order?

    The cancellation request must be made and confirmed via email with The Rike as soon as possible. If you call or speak to customer support, please be advised that a cancellation is not confirmed without a confirmation email from The Rike.

    If a cancellation request is not received in a sufficient time frame for the shipment to be held by the supplier, it will be considered a request for return.

    How do I track my order?

    You can track your order in your customer account or on our order tracking page. On the order tracking page you will need to enter your email address, order number and shipping zip code to receive all up to date tracking information of your order.


    Items / Product Info

     Does the used equipment come with a warranty?

    Our equipment, while sent out in working condition, is sold as-is. Used equipment does not come with a warranty. 

    You have 60 days after receiving the item to report any issues with the equipment and we will do our best to assist you. 

    All of our used equipment photos with each listing. Please make sure to review these to get an accurate representation of the product's condition. 

    We take great care in presenting our items as accurately as possible. The description of the item we provide is based on the information available to us about the item. 

    Please be sure to read the description carefully, as we do occasionally offer non-working items or items that need a part to fulfill their intended purpose.

    We always strive to achieve complete customer satisfaction and ask that you please read the item description carefully.


    How do I navigate your website?

    We have organized our website so that you can easily search for the products you need, and see if the product being offered is for sale on our site or on eBay.

    The list below is just a few ways you can use therike.com to meet the item needs of each part of our store.

    Use the Search bar

    Type in the SKU, manufacturer, item type, or even partial word to receive instant suggestions for your search via a drop down.

    Do a full search by typing in the SKU, manufacturer, item type, or even partial word and hit enter or return. This will take you to a search results page or a category specific to your search.

    Browse the Categories

    We've split up all the equipment, furniture, decor, and supplies into logical categories so that you can find exactly what you need without having to look through thousands of items.

    You can reach a category in multiple ways:

  • The main navigation on the top of the webpage - located below our logo - has the top level categories for cosmetic beauty products, or equipment, furniture, and more.
  • By locating the category you are looking for on our Shop by Category page.
  • Utilizing the search bar at the top of the webpage. Some searches will give you category options in a drop-down (example: cosmetic) or send you directly to a category page when you hit enter (example: facial cleansing powder)
  • Click on the category cosmetic on product pages to go to the category the product is in
  • When reading a content piece such as a Buyer's Guide, there are related categories linked at the bottom of the article or within the article itself.
  •  

    Miscellaneous

     How can I review The Rike?

    You can review your experience with The Rike in multiple ways.

    You can review the products themselves, which you can do through your account on therike.com. There is a "Product Review" tab so you can see each item you have purchased and let us and others know how the product is working for you. These are published on product pages for each product.

    You can also review your experience with The Rike as a whole, an individual team member, or our website through multiple online resources. If you are leaving a review for a team member, be sure to include their name so we can let them know!

    For easy access here is where you can review us on the most popular review websites:

  • Google
  • Yelp
  • Facebook
  • TrustPilot
  •  

    eBay

    How long do I have to pay for my eBay item?

    We request payment within 7 days from the end of the auction.

    Automatic reminders from both The Rike and eBay will start at 4 days and will continue until 8 days from the end of the auction. 

    Any items for which The Rike has not received payment within 8 days from the end of the auction will automatically be canceled and will be scheduled for another auction.

    When we cancel an item, we request eBay to refund us the auction's Final Value Fees. eBay will provide us this refund, but they place an internal strike on the buyer's account. Too many strikes in too short a time on an eBay user's account can cause suspension. Please be careful.

    If you wish to buy multiple items, you should pay for each item as soon as you can to avoid the item being canceled. In the check out system on our website, you can choose to calculate shipping charges later and add items to an order. When you are ready for your order to ship, the system will calculate a combined rate when possible, just choose the 'calculate shipping' button on your order page. If you wait until you complete your shopping to paying, you risk the cancellation of some of the items.

    Due to the quantity of eBay listings, we manage, and because some of the companies we manage auctions for request rapid payment, we are forced to follow this time frame.

    What is The Rike’s policy on eBay feedback?

    The Rike supports the swapping of positive feedback on eBay.Our system will automatically respond with a positive for any posted for us. As soon as you are happy with the transaction, please post positive feedback for us and you will receive positive feedback by the following business day.

    If you have any concerns regarding your purchase, please contact us before posting feedback on eBay. We do our best to try to end every transaction with a happy customer!

    Thanks for your patronage, and we hope you will keep us in mind for your future products needs!

    Have additional questions? 
     
    Give us a call 314-537-4134 or send an email to info@therike.com. We are happy to help!