Return Policy: 30-Day Returns & 60-Day Damage Guarantee

Return Policy: 30 Days | Damage & Defect Guarantee: 60 Days

We stand behind every product we sell. Our return and guarantee policy is designed to give you confidence in every purchase:

30-Day Return Policy

If you are not satisfied with your purchase for any reason, you may return the item within 30 days of delivery for a full refund of the purchase price, minus shipping and handling charges. Items must be unused and in the original packaging.

• Contact us at support@therike.com to request an RMA (Return Merchandise Authorization) number before shipping.
• Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.
• Please allow up to 8 business days to process your refund once we receive the return.

60-Day Damage & Defect Guarantee

If your item arrives damaged, defective, or not as described, you have 60 days from delivery to contact us. Email support@therike.com with photos of the issue. We will ship a replacement at no cost, or issue a full refund if a replacement is unavailable.

Exchanges

To exchange an item, contact us and we will help arrange the return and ship your new item immediately to reduce wait time.

Non-Returnable Situations

Items cannot be returned if they are damaged due to misuse, tampering, customer modification, or normal wear and tear. Some items may be noted as non-returnable on their product page.

Questions? Contact us at support@therike.com — we aim to respond within 1 business day.